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Hotline & Support
Do you have questions about our SCAMAX® solutions?
Our experts will be glad to assist you. Quickly and competently.
Do you need fast help or expert advice about our SCAMAX® scanners or scanning clients?
Then call us right away. Or request that an expert return your call at a desired date.
SCAMAX® scanning products are numbered among the most dependable and user-friendly products on the market for scanning hardware and software. Nevertheless should you need support from our experts and technicians while working with your scanner, we will help you quickly, competently and purposefully: by phone, by email or in person at your site.
More than merely a hotline!
Our support dept. will assist you with any questions you might have concerning our SCAMAX® solutions.
SCAMAX® Support
Email: support@inotec.eu
Tel.: +49 6036 9708 16
Service hours:
Monday – Friday, 8:00 a.m. to 5:00 p.m.
Technician and distributor area
As trained InoTec technician or registered InoTec distributor, further information as well as drivers and firmware for our SCAMAX® production scanners are at your disposal in our login-protected technician and distributor area.
To gain access to the technician and distributor area, you can apply for your personal login here at any time.
Registration with and utilization of our technician and distributor area are free of charge. Deregistration is possible at any time.
Service times
Our service employees and technicians can be reached from Monday through Friday from 8:00 a.m. to 5:00 p.m.
Our support department is not staffed on nationwide holidays such as the 24th and the 31st of December.
Downloads
In our download area you can find forms for return shipments, SCAMAX® scanning clients and scanning drivers as well as useful software tools.
| Safety Data Sheets for SCAMAX® Production Scanners | SCAMAX® Cleaning Solution for Optics Lixton Telewash (e9010010) SCAMAX®W1 Cleaning Solution for Rubber + Belts Lixton W1 (e9010020) SCAMAX® SV1A Cleaning Solution for Rubber + Belts Lixton SV1A (e9010025) You will require a PDF viewer, e.g. Adobe Reader®, to view the files. |
| Return form | Please use this form when returning goods for repairs or other purposes |
| TeamViewer customer module | Free remote maintenance software for screen sharing, video conferencing, file transfer and VPN |
| SCAMAX® 6x1/8x1 (TWAIN & ISIS) | TWAIN Driver (TWAIN certified) - Ver.: 2.1.0.6 |
| SCAMAX® 4x2/4x3 (TWAIN) | TWAIN Driver (TWAIN certified) Ver.: 3.0.1.1 (Firmware package of February 2022 has to be installed)  Download |
| SCAMAX® 4x2/4x3 (ISIS) | ISIS Driver (ISIS certified) Ver.: 1.0.11705.24007 (Twain driver has to be installed, too) Download |
| SCAMAX® 270/410/4x1/51x SCSI MS61 | TWAIN and ISIS Driver (MS61, ISIS compatible) Ver.: 2017/05 Download EXE-Version Download MSI-Version |
| SCAMAX® 270S/410S | TWAIN and ISIS Driver M03 (ISIS certified) Ver: 2004/04 Download |
| SCAMAX® 2600/5000 SCSI | TWAIN and ISIS Driver (ISIS compatible) Inf/Cat driver for a Windows XP/7/8 usage (also 64Bit) |
| CCP (ColorCalibrationProgram) (v1.1.2b206) | CCP allows you to calibrate your SCAMAX® M06 scanner (corresponding option code required). Download |
| Actions to achieve the criteria of ISO 19264-1 level C with a 4x3 series scanner | The actions aquire a scanner containing a hotfix version of November 2020 Description of the actions (PDF) Lookup Table sRGB (CSV) ArgyllCMS tools (ZIP) Calculation of the correction values (XLSX) |
| Actions to achieve the criteria of FADGI *** (3-star) with a 4x3 series scanner | The actions aquire a scanner containing a hotfix version of November 2020 Description of the actions (PDF) Lookup Table sRGB (CSV) Calculation of the correction values (XLSX) |
| Actions to achieve the criteria of ISO 19264-1 level B and FADGI *** (3-star) with a 6x1 series scanner | The actions aquire a scanner with a release version of February 2021 Description of the actions for ISO 19264-1 (PDF) Description of the actions for FADGI (PDF) Color Profiling Tool InoICC (ZIP) Reference Samples for InoICC (ZIP) UTT Reference Conversion (XLSX) DICE Reference Conversion (XLSX) DarkCorrection-LUTs (ZIP) |
| colerase Filter Definition Program (v1.0.18 - 15.12.2009) | colerase allows you to define colour filters for your SCAMAX® M06 scanner (corresponding option code required). Download |
| SCAMAX® scan (V3.5.15.62) | SCAMAX® scan makes it possible to operate a SCAMAX® scanner via the TWAIN interface for test purposes. Download |
| SCAMAX® scan+ (V3.5.15.62) | SCAMAX® scan+, free 30 days test version. Download (Cannot run with dongle version 1.x.x.x or 2.x.x.x) Manual (V3.4.x) in PDF format |
| SCAMAX® scan+ (last V 2.x.x.x) (V2.6.0.27215) | Last Release of SCAMAX® scan+, Version V 2.x.x.x. Download (Cannot run with dongle version 1.x.x.x) |
| QuickScan Pro Demo | Quickscan Pro Demo is a free scanning program (demo version). This program makes it possible to operate a SCAMAX® production scanner via the ISIS interface for test purposes. Download |
Discover InoTec
Welcome to the SCAMAX® universe!
SCAMAX® scanners are champs in mailroom and archive.
InoTec Head of Sales Germany Frank Schuler interviewed by DOK.magazin.
What’s new? Here you find news from our company, as well as technical articles, product reviews and user reports on the SCAMAX® production scanners.
A guest article in is report.
Come join our team!